SheFighter Toronto - Studio Policies

Welcome to SheFighter Toronto! To ensure a safe, respectful, and empowering environment for all members and clients, please review our studio policies below.

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1. Membership Policy

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Payments & Billing

• Memberships are billed monthly on a recurring basis.

• Payment must be completed at registration to activate your membership.

• All memberships are non-refundable and non-transferable.

• Pricing may change; members will be notified in advance.

Attendance & Booking

• Members must reserve their class spot using the online booking system.

• Please cancel before 6 hours of the class if you cannot attend so others can join.

• Some classes may reach maximum capacity; early booking is recommended.

• Check-in is required upon arrival.

No-Show & Late Arrival

• Repeated no-shows may result in temporary booking restrictions.

• Late arrivals of more than 15 minutes may not be allowed for safety reasons.

Membership Pause / Hold

• Members may pause their membership once per year for up to 30 days.

• Pause requests must be submitted at least 7 days before the next billing cycle.

Cancellation

• Cancel your membership anytime with 7 days’ notice before the next billing date.

• Cancellations must be requested by email or through your account.

• No refunds for unused classes or partial months.

Refunds

• Membership fees are non-refundable, including for:

  • Missed classes

  • Schedule changes

  • Non-attendance

• Medical exceptions may be made with documentation.

Conduct & Safety

• Members must follow all studio rules and trainer instructions.

• Respectful behavior and proper attire are required at all times.

• The studio may terminate membership for unsafe or inappropriate conduct.

Age Requirements​

• Minors require parental/guardian consent.

Schedule Changes

• Class schedules, trainers, and times may change based on studio needs.

• Members will be notified of major changes whenever possible.

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2. Class Pass Policy

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Purchase & Validity

• Class passes must be paid in full at the time of purchase.

• Passes are non-transferable and non-refundable.

Expiration​

• 10-Class Pass: expires in 6 months

• Expired sessions cannot be refunded or extended without medical documentation.

Booking & Attendance

• All class pass users must book their classes in advance.

• Late cancellations (within 4 hours) or no-shows will deduct a class from the pass.

Late Arrival

• Arriving more than 15 minutes late may result in denied entry for safety reasons.

• Late arrivals count as a used class.

Usage Rules

• Class passes apply to regular classes only.

• Passes cannot be shared between clients.

• All clients must follow studio safety guidelines.

Refunds & Transfers

• No refunds for unused or expired sessions.

• Passes cannot be paused, extended, or transferred.

• Medical exceptions may be approved with documentation.

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3. Private Session Policy

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Booking & Payment

• Private sessions must be booked in advance.

• Full payment is required to secure your session or package.

• All private session sales are final.

Cancellation & Rescheduling

• A minimum 24-hour notice is required to cancel or reschedule.

• Cancellations made within 24 hours will be charged the full amount.

• Arriving more than 15 minutes late may result in a shortened or forfeited session.

Refunds

• Private sessions and packages are non-refundable.

• Each Package has an expiry date, make sure to check it when you are purchasing the package. 

Instructor Substitutions

• SheFighter Toronto may assign a different trainer if needed.

• Clients will be notified in advance when possible.

Safety & Conduct

• Clients must disclose any injuries or health conditions before training.

• Trainers may stop the session if they feel safety is compromised.

• Proper attire and respectful behavior are required.

No-Show Policy

• Failure to attend a scheduled session without notice counts as a completed session.

Studio Use

• Private session clients may only use the space during their booked time.

• Equipment must be used safely under trainer supervision.

General Studio Policies

• Shoes must be removed upon entering the training area.

• Personal belongings must be stored in designated spaces.

• The studio is not responsible for lost or stolen items.